Return Postage Costs

With excellent insurance coverage and guaranteed delivery service, we use Royal Mail as our preferred courier for smaller lightweight items under 20kg. For items over 20kg, we will send using FexEx.


for items under 2kg

for items over 20kg

UK Mainland Return Delivery Costs

Our return postage costs include insurance cover for £500 and packaging costs. If further insurance is needed, we shall discuss this with you before shipping back.

  • iPods & MP3 players: £10.00 by Royal Mail Recorded Delivery.
  • Mobiles Phones & Tablets: £12.00 by Royal Mail Special Delivery.

For larger items:

  • Laptops & Computers: £25.00 by Royal Mail Special Delivery.
  • iMacs in original packaging: £30.00 by FedEx.

Return Delivery Cost to all European Destinations

Prices include compensation up to a maximum of £250.00. Return costs are based on weight.

  • up to 500g: £20.00
  • up to 2kg: £30.00

Return Delivery Cost to all other Worldwide Destinations

Prices include compensation up to a maximum of £250.00. Return costs are based on weight.

  • up to 500g: £30.00
  • up to 2kg: £45.00

Return costs apply whether we repair your device or not. If shipping back to Europe or Worldwide, additional costs will be incurred.

Prices are correct as per published Royal Mail Prices.