Q.1 Why choose us?
A. Simple. We are dedicated to the Apple iPhone, iPad, iMac & Macbook. This means we are able to give you accurate, expert advice about your iPhone repair, iPad repair or Mac repair. We are the original Apple repair company who started to repair Macbooks way back in January 2002. Since then, many other so-called Apple repair companies have appeared on the internet hoping to cash in on the Apple repairs and spare parts field. Trust us. We have the knowledge and experience. Would you trust a company who do not offer a phone number or walk-in premises? That’s why we encourage you to call us with your repair enquiries. Call us today and speak to a friendly member of our team.

Q.2 Why are your repair prices slightly more expensive than other Apple repair companies?
A. We charge a little more on our repairs as we strive to perfect every Apple device that we repair. While other companies may change, for example, an iPhone touchscreen leaving dust between the LCD and front glass touchscreen, we take our time ensuring there are no dust particles left between screen layers to ensure the end repair is of the highest quality. Your Apple device is an expensive piece of equipment so you would expect a repaired iPhone, iPad or Macbook to come back to you looking as good as possible. Here at Apple Repairs Kent, we take pride in our repair work. We also offer a full 12-month warranty on all repairs. We are a dedicated team of Apple iPhone, iPad & Macbook repair specialists. We do not operate from a residential property or a bedroom as other so-called repair companies do.

Q.3 How long does it take to repair my Apple iPhone, iPad & Macbook?
A. We offer while-u-wait repairs on selected iPhone, iPad or Mac problems. If your while-u-wait repair is not listed, we always quote a 5-7 working day turnaround time, with most repairs being completed within 3-5 working days. If we expect a longer delay to your repair, we will inform you. Please book a while you wait repair online.

Q.4 How do I get my device to you?
Before you send in your device, you will need to complete an order here. Complete the order and send to our address:

Apple Repairs Kent
Admirals Offices
The Historic Dockyard

Q.5 How much is returned delivery after repair?
A. Please visit our dedicated return postage costs page.

Q.6 If my device cannot be repaired or I do not want to proceed with a repair, will there be any charge?
A. We operate a no fix, no fee policy. You don’t pay a penny towards inspection or time spent if we cannot fix your device.

Q.7 How long is the repair warranty?
We are proud to offer a unique repair warranty service. Unlike other repair companies, we want to give you piece of mind. As such all of our repairs come with a full 12 month warranty as standard. Our repair warranty 12-month no extra cost to you.

What the warranty does not cover:

  • Any subsequent damage caused to the device after the repair.
  • Damage resulting from misuse.
  • Any kind of liquid damage.
  • Software related issues.
  • Faults not relating to the original repair completed. For example, if we replace the charging port the warranty would not cover a faulty power button.
  • Loss of data (please backup your device before getting repaired).
  • If a subsequent repair is performed on the device by another repair company, this will void our warranty.
  • Any of our warranty labels have been tampered with.

Q.8 Can I drop my device into you for repair?
A. You are more than welcome to visit us at our offices. Our office address is on our contacts page.

Q.9 When do I pay for the repair?
A. We only ask for payment once the repair is completed. We will contact you by phone or email. You can then choose to pay by cash, card or bank transfer. If paying by credit card, a small surcharge will be incurred.

If you have any questions or just want to have a quick chat before sending your device to us, please do not hesitate to contact us.

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